AI Voice Agent
Answer inbound calls, place outbound calls and manage natural, context-aware conversations.
Learn more →TouchTone AI Voice Agent
Every conversation. Handled.
Automate inbound and outbound business calls with an AI voice agent that understands intent, answers questions, completes approved workflows and escalates with context when human expertise is needed.
Natural conversations
Scalable workflows
Backed by TouchTone's support & service model
TouchTone AI Voice Agent
Live call
JD
Incoming callConnected instantly
AI agent is listening, understanding and responding in real time.
I need to reschedule my appointment.
Of course. I found your appointment for Thursday at 2:00 PM. What day works better?
What the AI Voice Agent Does
AI agents that do more than answer.
Connect conversations to real business outcomes. TouchTone AI Voice Agent can engage callers, follow workflows, access approved knowledge and complete routine tasks from start to finish.
Workflow Automation
Connect calls to approved workflows, knowledge and business systems so conversations can move work forward.
Learn more →Call Center Automation
Automate high-volume workflows, improve response times and give live teams more time for complex work.
Learn more →Your AI Voice Agent
Never miss the call that matters.
From basic inquiries and scheduling to advanced support and operational workflows, TouchTone AI Voice Agent is available whenever your customers need it.
1
Understand intent
Recognize what callers need through natural conversation.
2
Take action
Follow approved workflows, gather information and complete tasks.
3
Improve over time
Use interaction insights to refine experiences and performance.
Example Call
LiveOne call. One complete workflow.
A single conversation, start to finish — no transfers, no repeated information.
Call answeredNo hold. No voicemail.
CompleteIntent identifiedScheduling request
CompleteTask resolvedAppointment confirmed
CompleteBuilt Around Your Business
One AI layer. Many ways to work.
Start with a focused use case and expand over time as your processes, data and customer experience strategy evolve.
Sales
Qualify leads and book appointments
Engage prospects, collect key information, route opportunities and schedule next steps.
Customer Support
Resolve common questions instantly
Deliver consistent answers and complete routine requests without unnecessary transfers.
Operations
Automate repetitive phone workflows
Handle status updates, confirmations, reminders, intake and other high-volume processes.
Contact Centers
Expand capacity without adding friction
Support peaks, after-hours demand and overflow while giving human agents better context.
Human + AI
AI when it makes sense. Human expertise when it matters.
Every deployment defines exactly when the agent completes a task on its own, when it checks in first, and when it hands the conversation to your team — with the full context carried over, nothing repeated.
Resolves independently
Routine requests — scheduling, status checks, common questions — get handled start to finish.
Confirms before acting
Sensitive or ambiguous requests can be configured to check in before anything is completed.
Hands off cleanly
Anything outside the agent's scope goes to your team with the full conversation already attached.
TouchTone AI Voice Agent can be configured to identify itself as an automated assistant and follow your organization's recording, consent and escalation requirements — configured to your policies, not ours.
Security & Compliance
Enterprise-grade security, built for regulated industries.
The platform behind TouchTone AI Voice Agent is independently audited and built to meet the requirements of healthcare, financial services, insurance and government customers.
SOC 2 Type II
Built on a platform with independently audited security controls, verified to operate effectively over an extended audit period.
HIPAA Compliant
Business Associate Agreements (BAAs) are available for healthcare customers handling protected health information.
GDPR Compliant
Meets requirements for lawful data processing and data subject rights under GDPR.
Encrypted in Transit
Call data is encrypted using TLS as it moves across the platform.
CCPA Data Rights
Supports access, correction and deletion requests for California residents.
No AI Training on Your Data
Customer recordings and transcripts are never used to train or evaluate AI models.
These certifications and controls describe the technology platform TouchTone AI is built on. Documentation, including SOC 2 reports and BAAs, is available on request.
Ready to begin?
Turn more conversations into outcomes.
Let's identify the calls and workflows that TouchTone AI Voice Agent can automate for your organization.